Frequently asked questions

Done-for-you email marketing is a service where an agency plans, designs, writes, sends and reports on a business's emails, so the owner doesn't have to. At Get Repeat Customers, that includes automated emails like welcome, win-back, birthday and review requests, plus monthly campaigns, all built to bring customers back.

With Get Repeat Customers, done-for-you email marketing starts at $497 a month, including strategy, a custom email template, copywriting, setup and monthly reporting.

Yes. Most of our clients start with a few hundred contacts or fewer. We set up signup forms for your website, checkout and front counter, and import contacts you already have from your booking or point-of-sale system.

Any business with customers who could come back: restaurants, cafés, salons, gyms, clinics, shops, online stores, home services, auto shops, pet businesses, agents and professional firms. If you're unsure, book a call and we'll tell you honestly whether email is a good fit.

Usually two to three weeks from kickoff. Your welcome series and review requests typically go live first, followed by win-back and reminder emails and your first campaigns.

About an hour to get started, then around 15 minutes a month to approve upcoming emails. We handle the strategy, writing, design, scheduling and reporting.

Yes. We start with a call about your story, your customers and how you talk to them, then build a brand template and voice guide. You approve everything before it goes out.

Your own photos work best, and phone photos are fine. We'll tell you what to shoot. If you don't have any yet, we can use carefully chosen stock photography to start.

Automated emails like the welcome series and review requests start working as soon as they're live. Win-back and loyalty programs build over the following months as your list grows.

Opens and clicks are a start, but we focus on what matters to you: repeat visits, bookings, orders and reviews. Your monthly report shows what each email brought in, as far as your booking or sales tools allow us to track.

Not when the emails are useful and well timed. We set sensible limits on how often each person hears from you, and every email includes an easy unsubscribe link.

No long-term contract. Plans are month to month, and you can cancel with 30 days' notice.

Yes. Your subscriber list, templates and automations live in your own Easyly account. If you ever leave, everything stays with you.

We build and send every email program on Easyly (easyly.com). Working on one platform we know inside out means faster setup and fewer things that can break. We import your existing contacts from your booking system, point of sale, online store or previous email tool.

We set up your sending domain properly (SPF, DKIM and DMARC), keep lists clean and follow sending best practices. Nobody can promise perfect inbox placement, but these steps make a big difference.

We only email people who opted in, include your business address and a one-click unsubscribe in every email, and honor opt-outs right away.