Terms of service

These terms of service govern your use of getrepeatcustomers.co and describe the general terms on which Get Repeat Customers ("we", "us") provides its services. By using this website, you agree to these terms. If you do not agree, please do not use the site.

Using this website

You may use this website to learn about our services, read our articles, and contact us. You agree not to:

• Submit false, misleading, or someone else's information through our forms.
• Attempt to interfere with, disrupt, or gain unauthorized access to the site.
• Use the site to send spam or for any unlawful purpose.
• Copy or republish our content for commercial purposes without permission.

Our services

Get Repeat Customers provides done-for-you email marketing services for small businesses, which may include strategy, list growth, email design, copywriting, automations, and reporting. The specific services, fees, and deliverables for each client are set out in a separate client agreement or proposal. If there is any conflict between these terms and a signed client agreement, the client agreement controls.

Information on this website, including descriptions of services and any example pricing, is for general information only and is not an offer. Booking a strategy call does not create any obligation for you or for us.

Month-to-month engagements

Unless your client agreement says otherwise, our services are provided on a month-to-month basis. You can cancel with the notice period set out in your agreement. Fees already paid for the current billing period are generally not refundable, and we will complete any work already scheduled for that period.

You own your list and templates

Your customer list belongs to you. So do the email templates and content we create for you once the related fees are paid. If you stop working with us, we will help you export your list and hand over your templates in a reasonable, commonly used format.

We keep ownership of our own pre-existing tools, processes, know-how, and general frameworks, and we may reuse general ideas and techniques for other clients. We will never share your customer list or confidential business information with other clients.

Email compliance responsibilities

Commercial email is regulated by laws such as CAN-SPAM in the United States and similar laws elsewhere. We build emails with compliance in mind, including a working unsubscribe link and your physical mailing address in every marketing email. Some responsibilities, however, rest with you as the sender:

• You confirm that the contacts you give us have agreed to receive email from your business, or that you otherwise have a lawful basis to email them.
• You provide an accurate business name and physical mailing address for your emails.
• You review and approve offers and claims made in your emails, and confirm they are truthful.
• You tell us promptly about any opt-out requests you receive directly, so they can be honoured.
• You comply with any industry-specific rules that apply to your business.

We may pause or decline to send any email that we reasonably believe would break the law or put your sender reputation at risk.

No guaranteed results

We work hard to help our clients bring customers back, but results depend on many factors outside our control, including your business, your offers, your customers, and email providers' filtering. We do not guarantee any particular number of opens, clicks, bookings, sales, or revenue. Any examples or illustrations on this site are not promises of results.

Third-party services

Our services may rely on third-party tools such as email platforms, booking systems, and point-of-sale software. Those tools are governed by their own terms. We are not responsible for outages, changes, or decisions made by third-party providers.

Limitation of liability

To the fullest extent allowed by law, this website and its content are provided "as is" without warranties of any kind. Get Repeat Customers will not be liable for any indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data, arising from your use of this website or our services.

Unless your client agreement says otherwise, our total liability for any claim relating to our services is limited to the fees you paid us in the three months before the claim arose. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

Indemnity

You agree to indemnify and hold Get Repeat Customers harmless from claims arising from content or contact data you provide, offers or claims you approve, or your breach of these terms or applicable law.

Governing law

These terms are governed by the laws of the State of [State], without regard to its conflict of law rules. Any disputes will be handled in the state or federal courts located in [State], unless your client agreement says otherwise.

Changes to these terms

We may update these terms from time to time. When we do, we will change the date at the top of this page. Continuing to use the website after changes means you accept the updated terms.

Contact us

If you have questions about these terms, email us at hello@getrepeatcustomers.co.